Customer satisfaction is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
Check out our FAQ below for answers to common questions or if you’d like to chat with us directly, feel free to reach out by filling out the form below or sending an email to firstname.lastname@example.org.
We’ll respond with a personal email from our Customer Care team in 24-48 business hours (we’re really nice, we swear).
Incense quickly transforms a room: transformative smoke uplifts the space while our signature scents linger for hours even after extinguishing.
Contains 15 sticks per package. Each incense stick measures approx. 10.75" long and burns for about 1 hour. Scent lasts between 2-4 hours.
Our incense is hand-dipped in-house using fine fragrance oils and dipropylene glycol (DPG), a synthetic base commonly found in body care and home fragrance products. Our incense fills small to large spaces, from bedrooms and living rooms to spaces with high ceilings.
Each kraft package contains 15 sticks. Each incense stick measures approximately 10.75" long and burns for about 1 hour. Depending on room size, scent longevity lasts between 2-4 hours.
HOW TO USE
-Light the end of the incense at a slight angle with a lighter or match, and allow the flame to burn for approximately 10-15 seconds
-Blow on the flame to extinguish. The incense should produce a glowing red ember and a tendril of smoke, and will continue to burn on its own.
-Be sure to burn incense on a heatproof, non-flammable holder only.
-Burn incense in a well-ventilated room, away from flammable materials, and never leave incense burning unattended or in near children, pets, or a draft.
Exchanges or returns must be made within 30 days of delivery and require proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt). Refunds cover the cost of the item returned and do not include shipping fees. Unfortunately, we cannot accept returns on gift cards and third party products.
If you aren’t happy with your purchase, please reach out to our Customer Care team at email@example.com and we’ll help get the process started. As a growing small business, we aren’t currently able to cover shipping costs, but are always happy to ship exchanges at no extra charge.
We apologize for the inconvenience, but are currently unable to offer exchanges on international orders. If you’d like to return your order for a refund, please note shipping costs for international returns are the customer’s responsibility. To process a return, please email firstname.lastname@example.org.
If you’d prefer store credit instead of a refund, let us know and we’d be happy to help. Store credit is issued as a gift card in the amount of the product and does not include shipping fees.
For additional info on incense, orders and customer care, check out our FAQ page.
Once a package is picked up and scanned in by our carrier, the delivery status is no longer within our control; we are unable to replace missing or stolen packages at this time.
Orders shipped within the contiguous U.S. may take 2-5 business days to arrive, dependent on location. AK, HI, and outlying territories may take longer. Ship time does not include in-studio processing.
International orders are shipped via USPS First Class International or USPS Priority Mail International, and typically take 1-3 weeks to arrive. For rush shipments, please email our Customer Care team at email@example.com.
Please note that shipping fees do not include any additional import fees to which international shipments may be subject, including customs, duties, or fees calculated by country. Unfortunately, P.F. has no control over this, and the customer is responsible for paying any and all additional fees. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees.
Due to DOT restrictions beyond our control, we are unable to ship Fine Fragrance outside the contiguous U.S., including to: Alaska, Hawaii, Puerto Rico, outlying territories, or international addresses.
For more information, please visit our FAQ page.