AN UPDATE ON OUR STATUS OF OPERATIONS
The state of California has issued a statewide "Safer-at-Home" mandate to stop the spread of COVID-19. Because the mandate meant temporarily closing the doors at P.F. HQ, we're working with a trusted third party logistics partner to ship out all orders after Friday, March 20. For more information, please click here.
All orders are processed + shipped within 2-5 business days. We are currently unable to offer gift notes or samples with our orders, but hope to very soon - stay tuned.
We offer FREE Ground Shipping on all domestic orders within the contiguous U.S. and FREE 2-Day Air for HI + AK - no minimum required! Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24 hours to update once scanned in by our carrier.
Please double-check that your shipping information is correct at checkout. At this time, we are fairly limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
We are not able to offer expedited shipping during the "Safer from Home" mandate period.
As of March 24, we are only able to ship domestically throughout the U.S. (including to Alaska + Hawaii). This means that we cannot ship internationally (including to Canada), however this is *temporary* and look forward to bringing back international shipping very soon!
In the EU? Shop our EU website here or by clicking the EU flag in the top right corner of this page.
2020 HOLIDAY CLOSURES
We will not process or ship orders on the following dates:
- Memorial Day - Monday, May 25
- Independence Day [Observed] - Friday, July 3
- Labor Day - Monday, September 7
- Thanksgiving - Thursday, November 26 + Friday, November 27
- Christmas - Thursday, December 24 + Friday, December 25
- New Year's Day - Friday, January 1
EXCHANGES + RETURNS
Need a hand? Send our Customer Care team an email at email@example.com and we’ll help get the process started. If you're experiencing an issue with a P.F. product, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.
Exchanges & returns: as of Thursday, March 19, the City of Los Angeles is under a "Safer at Home" mandate, which means that our facility is closed and operations have changed slightly. We are unable to receive packages at this time.
If you find that you absolutely need an exchange or return processed, we ask that you please hold on to your product for the time being and reach out to us directly via email at firstname.lastname@example.org for more info. We will be sure to notify you when we're able to accept packages again, likely after April 19.
The exchange/return process must be started within 30 days of the original date of delivery and requires proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt). We cannot accept exchanges or returns on sale items, gift cards, or third party products. Please note that P.F. Candle Co. is not responsible for any packages lost or damaged in transit.
Refunds: we are not able to accept packages at this time. As soon as we are able to receive packages, refunds will cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return shipping costs. Thank you for your understanding.
Exceptions: we cannot accept returns on sale items, gift cards, and third party products.