PROCESSING

All orders are processed + shipped within 3-5 business days. We are currently unable to offer gift notes or samples with our orders, but hope to very soon - stay tuned.

DOMESTIC SHIPPING

We offer FREE Ground Shipping on all domestic orders within the contiguous U.S. and FREE 2-Day Air for Hawaii, Alaska, and Puerto Rico - no minimum required! Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

Ordering for Father's Day? Place your order by 12 pm PST on Wednesday, June 10th for a timely delivery.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

EXPEDITED SHIPPING

We are not currently able to offer expedited shipping but hope to soon!

INTERNATIONAL ORDERS

We are currently only able to ship domestically throughout the U.S. This means that we cannot ship internationally (including to Canada), however this is *temporary* and look forward to bringing back international shipping very soon!

In the EU? Shop our EU website here or by clicking the EU flag in the top right corner of this page. 


2020 HOLIDAY CLOSURES

We will not process or ship orders on the following dates:

  • Independence Day [Observed] - Friday, July 3
  • Labor Day - Monday, September 7
  • Thanksgiving - Thursday, November 26 + Friday, November 27
  • Christmas - Thursday, December 24 + Friday, December 25
  • New Year's Day - Friday, January 1

EXCHANGES + RETURNS

Please contact our Customer Care team via email at hello@pfcandleco.com and we’ll help get the process started.

If you're experiencing an issue with a P.F. product, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.

The exchange + return process requires proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt).

Exceptions: we cannot accept returns on sale items, gift cards, and third party products.