PROCESSING

All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays. We are currently unable to offer gift notes, but do not include order invoices in shipments, so gift recipients will not see your order's price.

    Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed.

    If you need a hand, please email hello@pfcandleco.com with your order number followed by the request in the subject line, and we'll try our best to help, for example:

    • PF123456 - Address Change
    • PF123456 - Cancel Order

    DOMESTIC SHIPPING

    Enjoy FREE shipping on all orders within the contiguous U.S. - no minimum required. An $8 flat-rate shipping fee is applied to all AK, HI, and PR orders. 

    Once picked up and scanned in by our carrier, transit times typically range 2-7 business day days, depending on shipping method + delivery destination.

    You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 72 hours once a label has been created. 

      Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

      EXPEDITED SHIPPING

      Want it fast? We don't blame you. That's why we offer UPS 2-Day for contiguous domestic orders. Pricing is dependent upon destination/weight of package. We ask that you please apply our 3-5 business day window for processing to plan accordingly.

      Orders placed with UPS 2-Day will arrive within two business days once shipped from our fulfillment location. Orders placed on Thursday or Friday with UPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.

      This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at hello@pfcandleco.com.

      INTERNATIONAL ORDERS

      We currently offer international shipping to Canada only. Orders are shipped via UPS Worldwide Expedited and arrive within approx. 5-10 transit days. Shipping rates are calculated by destination/weight of package. We hope to ship to additional countries shortly!

      In the EU? Shop our EU website here or by clicking the EU flag in the top right corner of this page.

      HOLIDAY CLOSURES

      Our HQ and shops will be closed on the following days:

      • Labor Day Monday, 9/6
      • Thanksgiving Thursday + Friday, 11/25 - 11/26
      • Christmas Eve Friday, 12/24
      • New Years Eve Friday, 12/31

      EXCHANGES + RETURNS

      We strive for 100% customer satisfaction, always! If you’re unsatisfied with your P.F. product, please contact our Customer Care team at hello@pfcandleco.com. So that we can better assist you, please include your order number followed by the request in the subject line, for example:

      • PF123456 - Exchange Request
      • PF123456 - Return Request

      All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt, etc).

      If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

      Refunds are processed on unused, undamaged products only. Please return your items back to P.F. HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.

      Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

      Exceptions: we do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.