Frequently Asked Questions

We pride ourselves on making high-quality products for your home design– we believe that fragrance is that last necessary element to enhance your space and develop your personal style. Our team of 70+ develop, design, produce and ship everything from southern California, so when you buy P.F., you can trust that you are buying products that have been made with care to use in your daily routines.

All flame-free products are phthalate and paraben-free and made with fine fragrance oils and safe, cosmetic-grade bases. Refer to our Ingredients Page for more information about P.F. Candle Co. products.

Learn how to care for our products and get the best use out of them on our Candle Care & Safety Page, Reed Diffuser Care & Safety page, or Room Spray, Incense, and Air Freshener Care & Safety page.

Our products are designed to elevate - not overpower - your everyday. Because of this, their scent throw will be more intimate than other products on the market. To learn more about our products strength and our recommendations for best using them in your space, check out our Product Comparison page.

We have three brick-and-mortar stores in Echo Park, Los Angeles; North Beach, San Francisco; and Williamsburg, Brooklyn – click here to view shop addresses and store hours.

If you aren’t located near a P.F. store, we also sell to thousands of shops across the world. For a list of stockists in your area, please email us at hello@pfcandleco.com with your city or zip code, along with the scent or product type you’re looking for, and we’ll get back to you as soon as we can!

The entire P.F. Collection is designed, developed, produced, packed, and shipped by our crew at our Los Angeles factory.

Read our brand story on our About Us page.

Yes! P.F. Candle Co. offers digital gift cards (available in $25–$200 amounts) that can be redeemed only at pfcandleco.com, and can be purchased here. Gift cards are delivered by email, can be scheduled up to 90 days in advance, and never expire. They’re non-refundable, not valid in stores, and can be redeemed by entering the unique gift card code at checkout.

If you have a P.F. Candle Co. gift card, you can check your balance by clicking the link in your original gift card email. If you no longer have that email, our team can help you look it up–  just reach out to us at hello@pfcandleco.com.

We no longer offer subscriptions as a purchase option on our website. However, if you have an existing subscription, we will continue to process according to the delivery cadence you set up at the initial time of purchase. If you need any help with your subscription, please log into your account or reach out to hello@pfcandleco.com and our team will lend a hand.

Yes! We do sell our products on Amazon. Our storefront is the only authorized Amazon retailer of P.F. Candle Co. products, and can be found here.

Our logistics partner works fast to get your order out to you. Once your order is submitted, we are unable to make any changes, including address changes, item changes, or cancelation requests. If you need a change of address for your package, please contact the shipping carrier to update your shipping information or request that your package is delivered to an access point / local pick-up location near you. P.F. Candle Co. is not responsible for lost packages due to incorrect shipping addresses, thanks for your understanding. For additional information, please feel free to email us at hello@pfcandleco.com.

Yes! To include a personalized gift note with your order, click ‘Is this a Gift?’ in your cart, and type out your message in the gift note section. Invoices are not included in orders, so gift recipients will not see the price of the order.

We do! To apply to become an official P.F. Retailer, please visit our Wholesale site at wholesale.pfcandleco.com and submit your shop information on our “Join the P.F. Stockist Family” application form. For bulk orders, please complete the form on our Bulk Ordering page. Our team will reach out within 1-2 business days with more info!

Check out our Shipping Policies page for a full list of our shipping locations, expedited shipping, carrier options, and other ordering information.

Enjoy FREE SHIPPING on all orders over $75 within the contiguous U.S. A $5 flat-rate shipping fee is applied to orders under $75. Metered shipping is available for delivery destinations in AK, HI, and PR. Refer to our Shipping Policies page for more information.

Once your order is submitted, we are unable to make any changes, including address changes, item changes, or cancellation requests. If you need a change of address for your package, please contact the shipping carrier to update your shipping information or request that your package is delivered to an access point / local pick-up location near you. P.F. Candle Co. is not responsible for lost packages due to incorrect shipping addresses. Thank you for understanding!

An order's tracking status may take 48 hours to update once a shipping label has been created. If you haven't received any updates after 48 hours, please email us at hello@pfcandleco.com and we'll gladly help you look into it. We also recommend contacting the carrier directly with any shipping related issues since they'll have more information available.

If you received a product that is damaged in any way, please email hello@pfcandleco.com with your order number and proof of damage to request a replacement within 48 hours of receiving your shipment.

Once packages leave our Los Angeles HQ, delivery time (including delays) is up to the carrier. Please allow 3-5 business days from the delivery date for the package to arrive. Carriers may mark packages delivered early or send them to an Access Point/Locker. Contact the carrier directly for shipping inquiries, and be sure to double-check your shipping address for accuracy before checkout. P.F. is not liable for missing/lost/stolen packages due to incorrect information, and we cannot change addresses once processed. If your order still hasn't arrived within 3 business days of the marked delivery date, please email us at hello@pfcandleco.com!

If your order is unable to be delivered, it may be returned to our warehouse and is decided on the carrier's end – not P.F. In the event we receive your order at our warehouse, we will reach out via email to arrange a replacement. If we are not able to get in touch with you, all orders returned to our warehouse will be refunded less the cost of paid shipping. If you see that your order is being returned to sender and you’d like to proceed with a replacement, please email us at hello@pfcandleco.com.

If you’re not completely satisfied with your P.F. Candle Co. purchase, please email your order number/proof of purchase to hello@pfcandleco.com within 30 days of delivery and our team will be in touch! If there’s a damage or delivery issue, please reach out within 48 hours with photos and details so our team can assist. Note: Return shipping costs are not covered, items must be unused and in original packaging, and final sale items (discontinued, limited edition, vault releases, gift cards, and third-party items) are not eligible for returns or exchanges.

NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.

We do not offer price adjustments on previous orders. Past purchases, collaborations, discounted bundles, P.F. branded merchandise, and third-party items are not eligible for additional discounts. Please contact hello@pfcandleco.com if you have any questions not answered her, and our team will be happy to help!

Need help with your order, or have an additional question? Please contact our Customer Care team by emailing hello@pfcandleco.com and we'll do our best to lend a hand! Please include your order number, if applicable, and any images or details that will better help us take care of you.