Customer satisfaction is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
Check out our FAQ below for answers to common questions or if you’d like to chat with us directly, feel free to reach out by filling out the form below or sending an email to firstname.lastname@example.org.
We’ll respond with a personal email from our Customer Care team in 24-48 business hours (we’re really nice, we swear).
KRISTEN PUMPHREYOwner + Creative Director
My main focus nowadays is brand and product development. I create content and work closely with our marketing team. I’m also the reigning office foosball champ - or wait, are they just letting me win??
THOMAS NEUBERGEROwner + General Manager
What I think I do: Grease the wheels of a global fragrance company, ensuring smooth operations through expert and fair leadership. What I actually do: Run reports, write checks, go to meetings.
JADEQuality Assurance + Development Lead
Always smelling, brainstorming, researching, organizing, designing, and product testing to bring you the next best thing from P.F.!
Product development is a mad scientist's lab...and I'm Igor!
A little bit of this, a little bit of that.
Weekend candle crew ❤️
Labels, loud music, leftovers.
I like wax.
I help make the candles, get emotional over podcasts, and daydream about what's for lunch.
Clip and clean, making candles look good while rocking out to metal.
I am happy to be a team player at P.F. Candle Co. My job consists of prepping the candles and doing quality control.
Making candles that shine bright like diamonds.
Helping make your favorite smells while listening to podcasts about serial killers :)
"Uhhh..." *Tina Belcher voice*
I mix and melt and sniff and smell and pour and pull and label and labor and love it and live it. Candles over sunlight!
Incense expert on team liquids - dippin' & grippin' every Monday, Wednesday, and Friday.
EVANLogistics + Production Manager
I make sure the candles get put in the box.
ROGERNational Shipping Lead
Shipping Lead / Head Receiver
PATRICKWholesale Shipping Lead
One half of the original Shipping Machine.
Keep everything organized. Have all materials ready for what the team needs. Always ready to help.
I help any department in shipping with their daily operations from packing to shipping. It's an awesome job and keeps me busy.
I ship all of the online orders and drink too much coffee.
Like Lance Bass, I pack and dance, I hope this candle makes you prance!
Wrap, pack, coffee, repeat! =)
CHANDLERIndependent Accounts Lead
When you want to sell our candles, you have to go through me - I am P.F. Chandler Co.
YVETTEInternational + Major Accounts Lead
I work with our international and national accounts!
I sell the smells.
Think about how much I miss my dog...oh, and I assist with wholesale orders!
As the metaphorical eyes and ears, I listen to what our customers have to say about their P.F. experience and relay that info to the rest of our team 👀👂
I'm here for emotional support. The Rihanna of customer service.
I handle any and every candle crisis, one email at a time.
In charge of candle lighting and employee happiness.
Our plants' daddy, while making Kirsten happy.
MaxChief Cuddle Officer
My day is usually packed between greeting guests & customers, absconding with snacks, sneaking scratches, and monitoring overall productivity in the studio.
Copywriting and candle lighting.
Paint happy trees in the land of P.F. design and marketing.
ECHO PARK FLAGSHIP TEAM
I open the door on Sunset Blvd.
Helping customers find the right SCENTiment with their gift purchases.
Hang out with cool people, listen to groovy music, water plants, and sell candles.