FREQUENTLY ASKED QUESTIONS
ORDERS & CUSTOMER CARECan I send a candle or reed diffuser as a gift?
Absolutely! All of our candles and reed diffusers come boxed and ready for gifting. If you would like to leave a gift note, check the box below your cart items before clicking “check out”. Please note all shipments include P.F.'s return address and branding on the exterior carton.Do you ship internationally?
Yes, we offer international shipping! International packages are shipped via USPS International and typically arrive within 1-3 weeks. Shipping times vary depending on location, time of year and local postal service. Rates are calculated by weight of package/delivery destination and are for postage alone. International shipping does not include tracking or delivery confirmation.
We also offer expedited shipping (2-3 days) with tracking information via DHL, which is available upon request. Please email our Customer Experience team at email@example.com for more information.
**International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Unfortunately, P.F. Candle Co. has no control over this.**How long will it take for my order to arrive?
All orders are processed and shipped from our Los Angeles studio within 1-3 business days. Once shipped, domestic orders may take 2-4 days to arrive via USPS Priority and 4-5 via FedEx.
Wondering if that perfect holiday gift is going to make it in time? Visit our Get It In Time page to view domestic and international shipping cutoff dates to make sure your package arrives by December 24.Do you offer rush shipping options?
Yes! For rush shipping on domestic orders, we offer FedEx 2-Day. Pricing is dependent upon destination/weight of shipment. If you are in the L.A. area, we also offer Postmates same-day delivery; Postmates rates may apply. Please contact firstname.lastname@example.org for more information.
For international shipments, DHL is available by request and typically arrives within 2-3 business days. Please contact us at email@example.com before placing your order for rate quotes.How can I track my order?
Once your order has shipped, you will receive an email with tracking information. If for some reason you did not receive this information, let us know at firstname.lastname@example.org and we will send it over.What comes in my order?
All of our candles and reed diffusers come gift-boxed. We always include a couple of tea light samples of scents we think you'd like. If you would like to try a particular scent, let us know in the gift note/comment section at checkout and we'll do our best to include it!Is there sales tax?
The state of California is subject to 9% sales tax.What if the item I want is sold out?
Please email us at email@example.com for more information about restocks.Why is the P.F. scent I’m looking for not in the web shop?
We occasionally vault certain P.F. fragrances for seasonal or stock purposes. If you are looking for a specific scent that you do not see, please let us know by emailing firstname.lastname@example.org and we’ll let you know if/when it will be available.Do you offer wholesale?
Yes! Please visit our Wholesale page to apply for an account with us.Where can I buy P.F. products in my area?
Please visit our Stockists page to find P.F. products in your area or feel free to email email@example.com for more information. If you have a local shop you’d love to see P.F. products in, we want to know! Please feel free to send shop information to firstname.lastname@example.org.Do you offer exchanges or returns?
We always want our customers to be satisfied! If for any reason you are not happy with your purchase, please contact our Customer Experience team at email@example.com. Unfortunately, we cannot accept returns on third party products.Can I buy directly from P.F. HQ?
Yes! You are more than welcome to stop by our Los Angeles H.Q. during our open studio hours, Tuesday through Friday 10am-4pm. Please visit our Open Hours page for more information.
ABOUT OUR CANDLESWhat's the best way to burn P.F. candles?
Our recommended burn time is 3-4 hours. Be sure to trim the wick to 1/4" before each lighting to prevent wick curling. Always allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Never leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.Why soy?
We choose to work with soy wax for a variety of reasons. We love that it's a renewable resource and carbon neutral. We love that it burns more cleanly - and better yet - for a longer period of time than paraffin. We love the way soy wax smells mixed with a good fragrance. And mostly, we love working with soy because it's a natural and non-toxic product that we can touch with our hands every day.How is soy wax made?
Soy beans are husked and dried into flake form, then the oil is extracted from the flakes and hydrogenated. The hydrogenation alters the chemical compound so that soy bean oil is a solid at room temperature - soy wax! Leftover bean husks are typically used as animal feed.Is your soy wax GMO free?
The short answer is no. The protein used to test for the presence of GMOs is not present in soy wax, therefore there is no reliable way to test for GMO free soy wax. Furthermore, only a very small percentage of soy beans grown in the US are considered organic/GMO free. If and when GMO-free soy wax becomes readily available, we will definitely use it!Are your fragrances phthalate free? What is a phthalate??
All our fragrances are phthalate free. Phthalates are used to dissolve raw materials in apothecary goods, medicine and fragrances. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.Are your candles vegan? Do you or your suppliers test on animals?
Our candles and fragrances are considered vegan! We are happy to report that neither we nor our suppliers engage in animal testing.Do you use essential oils in your candles?
We use fragrance oils that do have components of essential oils, but we do not use straight essential oils. While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when they are burned because the flash point is so low.Can the jar be repurposed?
Absolutely! When about 1/4" of wax remains, discontinue use of candle and place your candle in the freezer. Once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquefy. Carefully dump the wax out and wipe clean. Soap and water can then be used to remove the wax residue. Repurposing jars as small planters for succulents is one of the more popular uses, but we also love to use them to store pens, loose change and cotton balls - or just recycle!How fragrant are P.F. Candles?
Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming and can be used every day.
We find that our candles fill a medium-size room nicely. For larger rooms or rooms with high ceilings, we recommend our 14 oz. double-wick candles or 2 or more 7.2 oz. standard candles. Mini candles are better burned at a desk or in a small space such as a bathroom.How often are new scents/products released?
We typically introduce 2-3 new scents to our standard line per year, additionally we carry 2-3 seasonal specials throughout the year. Follow us on social media and sign up for our newsletter on the bottom of our site for exclusive deals and sneak peaks at upcoming products.
ABOUT OUR REED DIFFUSERS
How fragrant are P.F. reed diffusers?
We find that our reed diffusers fill small to medium spaces, such as a bedroom or bathroom quite nicely. We like that our diffusers won’t overwhelm a room and can be enjoyed in the same space every day.How long do P.F. reed diffusers last?
Our reed diffusers last about 2-3 months. For the best fragrance experience, we recommend flipping the rattan reeds weekly or when the fragrance becomes faint. We also suggest keeping diffusers away from direct sunlight or anything that emits heat to prevent the reeds from drying out prematurely.How much oil should be in a P.F. reed diffuser bottle?
Each 4 oz. bottle is filled with precisely 3 oz. of scented diffuser oil. You will note that the diffuser oil does not completely fill the slightly larger bottle. This is to prevent spillage when the reeds are placed in the bottle, and allows the diffuser to properly soak up and disperse the fragrance.How to safely enjoy P.F. reed diffusers.
While we love our reed diffuser fragrances, please do not consume or use the oil on your skin as perfume, and keep away from children and pets. If the oil spills, clean up immediately, as the oils and resins can cause damage to some finishes and fabrics.
ABOUT OUR ROOM SPRAYS
Which P.F. scents are room sprays available in?
P.F. room sprays are available in our five top selling scents: Teakwood & Tobacco, Amber & Moss, Patchouli Sweetgrass, and Copal!How much liquid should be in a P.F. room spray bottle?
Each amber glass spray bottle is filled with precisely 2 fl oz of fragrance oil.What ingredients are included in P.F. room sprays?
P.F. room sprays contain spring water sourced from Mt. Shasta and a blend of body safe fine fragrance oils.How long do P.F. room sprays last?
We find that each room spray bottle produces approximately 350 pumps of scented mist. The duration of each bottle depends on how often you use it. Depending on personal preference, your room spray may last between 1 and 3 months.
The scent from each use will last between 2 and 8 hours, depending on how many pumps you use and the type of material or fabric you spray. For example, the thicker the fabric weave, the longer the fragrance will hold! We suggest about 3-5 sprays per use.How are P.F. room sprays best enjoyed?
P.F. room sprays are perfect for creating a calm and relaxing environment or brightening and uplifting any room by spritzing your favorite scent throughout! We recommend 4-5 sprays for large rooms and 3-5 for smaller spaces.
Also great for spaces or furniture pets may frequent, or as a car refresher. To achieve a stronger, more concentrated fragrance, we suggest spraying directly onto bedding, throw blankets, pillows, apparel, or towels. While P.F. room sprays are safe for most fabrics, we suggest testing textiles in an inconspicuous area first.
Our room sprays are best stored at room temperature and away from direct sunlight or anything that emits heat, as to help preserve the ingredients and overall quality of the product. Always keep room sprays out of reach of children and pets, and avoid contact with eyes.Are P.F. room sprays vegan? Do you or your suppliers test on animals?
All our products, including P.F. room sprays, are considered vegan. We are happy to report neither we nor our suppliers engage in animal testing.