Customer satisfaction is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
Check out our FAQ below for answers to common questions or if you’d like to chat with us directly, feel free to reach out by filling out the form below or sending an email to email@example.com.
We’ll respond with a personal email from our Customer Care team in 24-48 business hours (we’re really nice, we swear).
Low-maintenance scent throw, all day long. Just set it and forget it – no matches or flame necessary! Flip the reeds every so often to refresh the scent.
Contains 3 oz of fragrance oil. Lasts 2-3 months. Bottle measures 4.25" in height and reeds are 10" long.
Find more in Care / Shipping.
Our reed diffusers use naturally-harvested rattan reeds to absorb and slowly release fragrance through your space. Each reed diffuser comes packaged in a recyclable kraft paper gift box.
Amber apothecary-inspired bottles contain 3 oz of fragrance oil. Lasts 2-3 months. Bottle measures 4.25" in height and reeds are 10" long.
HOW TO USE
-Insert rattan reeds directly into bottle! Flip weekly or as needed to refresh the scent.
-To create a lighter, more subtle scent throw, remove a few reeds from the bottle.
-Keep away from direct sunlight or other heat sources to avoid drying out the reeds.
-Our fragrance oils are not developed for aromatherapy diffusers or humidifiers.
-Do not consume and keep away from children or pets. If the oil spills, clean up immediately, as the oils and resins can cause damage to some finishes.
Exchanges or returns must be made within 30 days of delivery and require proof of purchase (e.g. your P.F. order number, order confirmation email, store receipt). Refunds cover the cost of the item returned and do not include shipping fees. Unfortunately, we cannot accept returns on gift cards and third party products.
If you aren’t happy with your purchase, please reach out to our Customer Care team at firstname.lastname@example.org and we’ll help get the process started. As a growing small business, we aren’t currently able to cover shipping costs, but are always happy to ship exchanges at no extra charge.
We apologize for the inconvenience, but are currently unable to offer exchanges on international orders. If you’d like to return your order for a refund, please note shipping costs for international returns are the customer’s responsibility. To process a return, please email email@example.com.
If you’d prefer store credit instead of a refund, let us know and we’d be happy to help. Store credit is issued as a gift card in the amount of the product and does not include shipping fees.
For additional info on reed diffusers, orders and customer care, check out our FAQ page.
Once a package is picked up and scanned in by our carrier, the delivery status is no longer within our control; we are unable to replace missing or stolen packages at this time.
Orders shipped within the contiguous U.S. may take 2-5 business days to arrive, dependent on location. AK, HI, and outlying territories may take longer. Ship time does not include in-studio processing.
International orders are shipped via USPS First Class International or USPS Priority Mail International, and typically take 1-3 weeks to arrive. For rush shipments, please email our Customer Care team at firstname.lastname@example.org.
Please note that shipping fees do not include any additional import fees to which international shipments may be subject, including customs, duties, or fees calculated by country. Unfortunately, P.F. has no control over this, and the customer is responsible for paying any and all additional fees. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees.
Due to DOT restrictions beyond our control, we are unable to ship Fine Fragrance outside the contiguous U.S., including to: Alaska, Hawaii, Puerto Rico, outlying territories, or international addresses.
For more information, please visit our FAQ page.