We have transitioned our packing system to six-packs for a safer and more efficient way to deliver your goods.
Lots of six are now standard across all P. F. Candle Co. products. Please order each SKU in increments of six.
Payment is available directly through our Intuit invoicing system. All major credit cards are accepted. PayPal is also available upon request. Checks can be made payable to “Pommes Frites Candle Co” and must clear before shipment.
A special note for international orders: sometimes our online invoicing system does not accept international postcodes. This can be bypassed by entering "0000".
Alternately, we can send a Paypal invoice or hold a credit card number on file.
Payment is due 1 day prior to the ship date.
Orders that are pre-paid may be shipped sooner if possible. Out of fairness to our other stockists in the shipping queue, orders past due for more than 2 days will be moved to the next available ship date in order to prevent disruption of the queue.
Our current lead time is 1-2 weeks as most of the scents are made to order.
Please note that the lead time may be longer during the holidays.
Our first order & reorder minimum is $204.
We have transitioned our packing system to six-packs to more efficiently and safely deliver your goods.
Lots of 6 are now standard across all P.F. candles. Please order each SKU in increments of 6.
Reed diffusers and room sprays must also be ordered in lots of 6 per scent.What is your recommended MSRP/RRP?
We request that Standard (7.2oz) candles be sold at $18-20USD, and mini (3.5oz) candles be sold at $11-12USD and double-wick (14oz) candles be sold at $32-34USD.
Reed diffusers are to be sold at $22-24USD and room sprays are to be sold at $10-11USD.
International stockists factoring in customs and shipping can email email@example.com for more assistance.
We ship FedEx for domestic orders DHL Global for international orders.
Please note, buyer is responsible for any applicable tariffs/duties, and DHL will bill you separately.
Any customs/tariffs levied by the import country is buyer's responsibility and not including in the shipping cost.
Please note we do not offer drop shipping.What are your best sellers?
The 7.2oz candles definitely sell best amongst our stockists.
Teakwood & Tobacco, Amber & Moss and Golden Coast are worldwide best sellers.
For more information about what scents may do well in your country/market, email firstname.lastname@example.org!
Half price testers are available for burning or display purposes for all P. F. products. Please note, there is a maximum of 1 tester per scent ordered.
When displaying reed diffuser testers, we do not recommend more than one reed diffuser in a retail space as the scent throw for the diffusers is much stronger and can overpower if more than one is used.
We offer a complimentary pack of mini brand cards and a 10 pack of match books upon request. Quantities exceeding these numbers are subject to charge. Please note that matches cannot be shipped internationally.
Other POS items available for purchase include custom P. F. Candle Co. pencil packs and enamel pins.
To order these items please see the POS section of our Wholesale Order Form.
To keep with the simple ethos of our design, our candles do not come with extra packaging. Gift boxes are available upon request for a fee of 75¢ per box. If gift boxes are requested, candles will not come pre-packed - boxes are shipped flat.
Reed diffusers do come packaged in a kraft, 3.5" x 3.5" x 11.5" box.What is your returns/exchanges policy?
Returns are available if an item arrives damaged. Shipping costs cannot be refunded. Exchanges are evaluated on a case-by-case basis. Exchanges are not available on seasonal or special scents.I’m interested in having a custom scent created for my brand, how do I proceed?
Unfortunately we are not taking on any more custom scent projects as we want to allot adequate time to work on current collaborations. Please check back again later.How should I order for the holidays?
Due to increased demand, our lead time typically runs about one month during the holiday season. We recommend placing holiday preorders by October 1st to ensure timely delivery. Please note, we cannot hold past due orders for longer than 3 business days during the holiday season.I have further questions, who can I contact?
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